Return Policy for Darumandu.com

Effective Date: December 28, 2024
Support Email: info@darumandu.com
Support Number: +977 985-1271109
Address: Dhungedhara, Kathmandu, Nepal

At Darumandu.com, we strive to ensure that our customers are satisfied with every purchase. If you are not fully satisfied with your product, we offer the following return policy to ensure a smooth and hassle-free experience.

1. Eligibility for Returns

You may return eligible items within 7 days from the date of receiving your order, provided the following conditions are met:

• The item is unused, unopened, and in its original packaging with all tags and labels attached.
• The product is defective, damaged, or not as described on the website.
• The product is incorrect or a wrong item was sent.

2. Non-Returnable Items

The following items are non-returnable:

• Customized or personalized items.
• Perishable goods (food, flowers, consumables).
• Items that have been used, worn, or altered in any way.
• Digital products (e.g., eBooks, software downloads).
• Sale or clearance items.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us:
   Email us at info@darumandu.com or call +977 985-1271109 within 7 days of receiving your product. Provide your order number and reason for the return.

2. Return Authorization:
   Once we receive your request, we will review it and send you a Return Authorization (RA) number. Please make sure you include this RA number in your return package.

3. Pack the Item:
   Carefully repackage the item in its original packaging along with all accessories, manuals, and any other items that were included in the original shipment.

4. Return Shipping:
   You are responsible for the return shipping cost unless the return is due to an error on our part (e.g., defective or incorrect products). We recommend using a trackable shipping service for your return to ensure the product reaches us safely.

4. Refund Process

Once we receive the returned item, we will inspect it to ensure it meets the return criteria. If the return is approved:

• Refund: The refund will be issued to the original payment method used during the purchase. Please allow up to 5–7 business days for the refund to be processed and reflected in your account.
• Replacement: If you prefer a replacement, we will ship the new item as soon as the return is processed.

If the returned item does not meet the return conditions (e.g., is damaged, used, or missing parts), the return request may be rejected, and the item will be returned to you.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately with photos or videos of the issue. We will cover the return shipping cost and issue either a full refund or send a replacement depending on your preference.

6. Final Sale and Non-Returnable Items

Items marked as "Final Sale," "Non-Returnable," or "As-Is" are not eligible for returns or exchanges.

7. Contact Us

If you have any questions about our return policy or need assistance, please contact us at:

• Email: info@darumandu.com
• Phone: +977 985-1271109
• Address: Dhungedhara, Kathmandu, Nepal

We are committed to providing you with excellent customer service and ensuring a positive shopping experience at Darumandu.com.