Refund Policy for Darumandu.com

Effective Date: December 28, 2024
Support Email: info@darumandu.com
Support Number: +977 985-1271109
Address: Dhungedhara, Kathmandu, Nepal

At Darumandu.com, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a refund policy to ensure a seamless and transparent experience. Please review the terms of our refund policy below.

1. Eligibility for Refund

Refunds are applicable under the following conditions:

• The item you received is defective, damaged, or not as described.
• You initiate the refund request within 7 days of receiving the product.
• The item is unused, in its original packaging, and includes all accessories, tags, and documentation (if applicable).

2. Non-Refundable Items

The following items are not eligible for refunds:

• Perishable goods, such as food, flowers, or consumables.
• Customized or personalized items.
• Items marked as "final sale" or "non-refundable" at the time of purchase.
• Digital downloads or software licenses.
• Products with clear signs of use or damage caused by the customer.

3. Refund Process

To request a refund, please follow these steps:

1. Contact Us:
   Email us at info@darumandu.com or call us at +977 985-1271109 to initiate the refund process. Provide your order details and the reason for the refund.

2. Provide Evidence:
   If the product is defective, damaged, or not as described, include photographic evidence or other supporting documentation.

3. Return the Item (if applicable):
   Once your refund request is approved, you may be required to return the product to our address:
   Dhungedhara, Kathmandu, Nepal.

   • You will be responsible for the return shipping costs unless the issue is due to our error.

4. Refund Approval:
   After inspecting the returned item, we will notify you about the approval or rejection of your refund request.

4. Refund Method

Approved refunds will be processed using the original payment method. Refunds may take:

• 5–7 business days for payments made via online gateways or credit/debit cards.
• 7–10 business days for bank transfer refunds.
• Immediate refunds for cash-on-delivery orders may not be possible; you will be contacted for further arrangements.

5. Cancellation Refunds

If you cancel your order before it has been shipped, a full refund will be issued. However, if the order has already been shipped, the refund will only be processed after the item is returned.

6. Exceptions and Disputes

If a dispute arises regarding your refund request, we will review the case thoroughly. Our decision will be final.

7. Contact Us

If you have questions or need assistance with our refund policy, please reach out to us:

• Email: info@darumandu.com
• Phone: +977 985-1271109
• Address: Dhungedhara, Kathmandu, Nepal

We are committed to ensuring a fair and satisfying experience for all our customers.